Last update: June 5, 2024
General
These general Terms and Conditions apply to you as a consumer when you purchase products from us, Maria Nila AB, reg. no. 556298-9540, at our website marianila.com. By purchasing a product at marianila.com, you confirm that you accept these Terms and Conditions.
When placing an order on the website, a purchase agreement is entered into between you and Maria Nila when we have confirmed your order in writing and you have received our order confirmation. We ask you to save the order confirmation in order to facilitate correspondance with us about your purchase.
You must be at least 18 years old in order to purchase products at marianila.com.
Contact us
You may contact us using the address, e-mail address or telephone number provided below.
Andesitgatan 12, 254 68 Helsingborg
EU: contact@marianila.com
+46 (0) 42-453 47 00
If we change our address, e-mail address or telephone number, the updated contact information will be published and held available on our website marianila.com.
Prices & payment
Shipping & delivery
The listing or description of a product at marianila.com does not imply that the product is presently available in stock.
Products purchased at marianila.com are sent to you on regular days, Monday-Friday excluding Swedish public holidays.
Orders are delivered by UPS. You will receive an e-mail when your order leaves our stock in Helsingborg, Sweden.
Shipping within EU/EEA is charged 15 EUR.
Time of delivery within EU/EEA is 3-7 days (UPS Standard).
Please note that the time of delivery may vary.
Term and right of withdrawal
These Terms and Conditions are valid for each purchase that you make.
You have the right to withdraw your purchase within a period of 14 days from the day of delivery of the product for any reason or for no reason. If you have ordered more than one product and the products are delivered separately, or if you have ordered a product which is delivered in separate parts at different times, you have the right to withdraw the purchase within 14 days from the day of delivery of the last product or the last part of the product.
If you wish to withdraw your purchase, you must let us know within 14 days from the day of delivery by sending a message to us that you wish to withdraw the purchase and return the product. The message should include your name, address and contact information to you. You may send the message to us by e-mail: contact@marianila.com or by post: Andesitgatan 12, 254 68 Helsingborg. You may also use the Swedish Consumer Agency standard form for withdrawal and send it to us by post or email. You will then have 14 days to return the product to us.
Provided that the product is sealed, unused and returned to us intact and in its original packaging, we will repay you the total costs of the product as well as costs for shipping and return, provided that the product is returned by regular mail.
Please note that you as a customer is responsible for the products during delivery when the product is returned to us. Please package the products in a suitable way in order to mitigate the risk that they are damaged or lost during delivery.
You agree to have sufficient funds or credit available upon placement of any such order to ensure that the purchase price will be collectible by us. After you place your order, we will send you a confirmation email (the “Order Confirmation”). We strive to provide accurate pricing information regarding the Products available on the Site. We cannot, however, insure against pricing errors. We reserve the right, at our sole discretion, to not process or to cancel any orders placed for a Product whose price was incorrectly posted on the Site as a result of an error.
If this occurs, we will notify you by email. The Site may contain information regarding the availability of Products. In rare cases, a Product may be in stock when you place the order, and sold out by the time we attempt to process the order. Should this happen, we will notify you by email and cancel the item from your order. We also may offer some Products for sale before they have been manufactured or arrive at our warehouse. When you preorder these Products, we will ship them out once they are available. In rare cases, these items may not become available for shipping. Should this happen, we will notify you by email and cancel the item from your order Promotions and offers apply as long as the product is in stock. There may be changes in the campaigns over time and we will do everything we can to meet your expectations. In case of problems with orders or changes, we will contact you via email to inform and correct your personal order.
Complaints
If you have received a damaged or defect product, please lodge your complaint to us by e-mail: contact@marianila.com or post: Andesitgatan 12, 254 68 Helsingborg, Sweden, as soon as possible after you have discovered the defect. If you lodge the complaint within two months from you discovering the defect, the complaint will always be considered as having been lodged in due time. However, if you do not lodge a complaint within three years from ordering the product, you will have no right to invoke the defect.
We will handle your complaint in accordance with applicable consumer protection legislation and with the guidelines provided by the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, (”ARN”) (see www.arn.se).
Please note that even if we hope that you are very happy with your product, you are not entitled for compensation if the only reason for your complaint is that you are displeased with the product.
Force Majeure
Maria Nila is not liable for defects or delays caused by circumstances beyond our reasonable control, such as general labour disputes, war, fire, amendments to regulations issued by governmental authorities, issues with power mains or telephone communications, data transmissions or any other form of communication, or defects or delays in deliveries by sub-contractors.
Changes and additions
Maria Nila reserves the right to change and make additions to these Terms and Conditions at any time. You are bound by the Terms and Conditions valid at the time for your purchase. Changes and additions of these Terms and Conditions are valid for all purchases made after publication at marianila.com. For this purpose, please consult marianila.com on a regular basis.
#yesmarianilastockholm
We will be delighted every time we see our products in real life on social medias, and sometimes we may request to share these pictures and videos in our channels. The pictures or videos are published primarily on our website but may also be published in one of our other channels ex. Instagram, TikTok, Pinterest, newsletters, our magazine or in the store environment.
By responding #yesmarianilastockholm on a picture after Maria Nila’s request on Instagram, hereafter referred to as "picture(s)", you agree to the following:
You provide Maria Nila AB (corporate ID 556298-9540), a non-exclusive, royalty-free worldwide license to use any pictures you have responded with #yesmarianilastockholm, hereinafter referred to as ”picture", in their marketing and / or advertising, including in the gallery on the website, newsletters, catalogs, e-mail and other customer communications, store materials and other marketing purposes. Furthermore, you give Maria Nila your consent to use photos where you can be identified for marketing and / or advertising purposes, according to the Swedish Act on Names and Pictures in Advertising (Sw: Lag om namn och bild i reklam (1978:800)).
You represent and warrant that you own or control the rights to the material you have submitted and that you have permission from any person(s) appearing in the photos. Moreover, you certify that you are at least 18 years old or have parental consent, and that Maria Nila’s use of your pictures will not violate any rights of a third party or any law.
Hereby, you release Maria Nila from all obligations to pay you for the use of your pictures and freeing and agreeing to keep Maria Nila and all persons acting for Maria Nila from all claims (including claims from third party), liabilities, irrespective of nature, in connection with the use of the pictures as described above.
Swedish law governs these terms and conditions, where competent courts in Stockholm shall have exclusive jurisdiction of any dispute arising out of them.
You may always reach out to us with questions about our services or regarding data protection; contact@marianila.com
Use of Reviews and User Submissions
By submitting a review or any other content ("User Submissions") on our website, you agree to the following terms:
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Grant of License: You grant Maria Nila a non-exclusive, transferable, sub-licensable, royalty-free, perpetual worldwide license to use, reproduce, distribute, display, and perform your User Submissions, including any text, star ratings, and first names provided in connection with the review, in any media formats and through any media channels. This includes, but is not limited to, use in advertising, marketing materials, and organic social media posts.
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Ownership: You retain all ownership rights in your User Submissions. However, by submitting your User Submissions, you affirm, represent, and warrant that you own or have the necessary licenses, rights, consents, and permissions to use and authorize Maria Nila to use your User Submissions as described herein.
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No Confidentiality: You understand that whether or not your User Submissions are published, Maria Nila does not guarantee any confidentiality with respect to any User Submissions.
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Compliance with Laws: You agree that your User Submissions will not violate any applicable local, national, or international laws or regulations, and that you have obtained all necessary permissions from any third parties whose content you include in your User Submissions.
By continuing to use our services and submit reviews, you acknowledge that you have read and agree to these terms.
Protection of Privacy
We assume responsibility for all personal information that you provide us with or make available to us. Please see our Privacy Policy for more information on how we process your personal data.
Governing law and disputesIf a dispute should arise that we are not able to settle together, you may as a consumer apply to ARN. Maria Nila will comply with ARN’s recommendations in the matters they examine. You may contact ARN on their website or address: Allmänna Reklamationsnämnden Box 174101 23 Stockholm, www.arn.se
Furthermore, you may report your matter on the online platform of the EU Commission: http://ec.europa.eu/odr. Further information about alternative dispute resolution in consumer relationships can be found at www.konsumentverket.se.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden. Any dispute arising out of these Terms and Conditions shall be finally settled by the general courts of Sweden.
You may always reach out to us on matters of privacy and data protection by contacting us at: contact@marianila.com
